Refund Policy
The short version: if your order arrives damaged, wrong, or never arrives, tell me and I will fix it at no cost to you. If you simply change your mind, you have 14 days to send it back.
Changed your mind: 14-day right of withdrawal
As a customer of a shop based in Spain, you may cancel your order within 14 calendar days of receiving it, without giving a reason.
Email info@nightowlbooks.store within those 14 days with your order number, saying you want to withdraw. We will reply with the return address.
Send the items back within 14 days of telling us. Return postage is paid by you, and we recommend a tracked service — until the parcel reaches us, it is your responsibility.
Items must come back unused and in the condition you received them: books unread and undamaged, prints unmounted, unframed and rolled as they arrived, in their original tube or box.
We refund within 14 days of receiving your return (or of your proof that it was sent, whichever comes first), to the same payment method you used. The refund includes the standard shipping cost you paid on the original order; if you chose a faster or more expensive shipping option, we refund the standard rate. If items come back damaged through handling that was not ours, we may reduce the refund accordingly.
Damaged, faulty or wrong item
If a book arrives damaged, a print arrives creased, or you receive something you did not order, email us within 14 days of delivery with your order number and a photo.
We send you a new copy to the same address at no cost, and you do not need to return the one you have. It goes out on the next collection — Monday, Wednesday or Friday — and you get the tracking number by email. If the item is sold out, we refund it in full.
Parcels that never arrive
If tracking stalls or the parcel is lost in transit, tell us. We will chase it with Correos and then resend it free of charge or refund it in full, whichever you prefer. Please let us know within 30 days of the estimated delivery date so we can still claim it with Correos.
Cancelling before dispatch
Orders leave on Mondays, Wednesdays and Fridays. If you email us before your order is collected, we cancel it and refund it in full, same day.
Legal guarantee
Beyond the 14-day withdrawal period, every item is covered by the legal guarantee of conformity under Spanish law: three years from delivery for goods that are not as described or not in working order. This guarantee does not cover normal wear, or damage caused after delivery.
Trade and wholesale orders
The 14-day withdrawal right is a consumer right and does not apply to purchases made by studios, shops or distributors in the course of business. Damaged, faulty or incorrect items are of course replaced in those orders too.
How your refund arrives
Refunds go back to the original payment method. Once we issue it, your bank or card provider usually takes a further 3–10 working days to show it on your statement. We do not refund to a different card or account.
How to start a return
Email info@nightowlbooks.store with:
your order number,
which item is affected and what happened,
a photo, if something arrived damaged.
You will get an answer from Daniel, not a form. Please do not send anything back before contacting us, as unannounced returns can go missing.
Complaints
Your purchase is governed by Spanish consumer law (Royal Legislative Decree 1/2007). If we cannot resolve a complaint between us, you may take it to the consumer authorities of your region, or to the Dirección General de Consumo of the Balearic Islands. Note that the European Commission's Online Dispute Resolution platform closed on 20 July 2025 and is no longer available.
Contact
Night Owl Books — Daniel Bautista Ballestero
C/ 31 de Diciembre 3A, 07003 Palma de Mallorca, Spain
Last updated: 21 August 2026.